Shipping Policy

1. Shipping Methods & Delivery Times

  • Shipping Methods: We offer several shipping options depending on your location and order size, including standard and express delivery.

  • Delivery Times: Delivery times vary based on the shipping method chosen and the destination. Standard shipping typically takes 3-7 business days, while express shipping can take 1-3 business days. International orders may take longer.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You will see the total shipping charges at checkout before completing your purchase. For bulk orders, please contact us directly for a personalized shipping quote.

3. International Shipping

We offer international shipping to select countries. Please note that international shipping costs and delivery times may vary, and customs duties and taxes may be applied upon arrival. It is the customer’s responsibility to cover any additional charges related to customs.

4. Order Processing

Orders are typically processed within 1-2 business days of receiving payment. Once processed, you will receive a confirmation email along with tracking information (if applicable) for your order.

5. Shipping Restrictions

There are certain shipping restrictions for specific products. Some products may be unavailable for shipment to certain regions due to import restrictions or other reasons. In such cases, we will notify you and provide a full refund.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays. Xiebutou is not responsible for any delays or lost packages due to incorrect or incomplete shipping information.

7. Returns & Exchanges

If you are not satisfied with your purchase, please refer to our Return Policy for information on how to return or exchange products. Shipping charges for returns or exchanges are generally the customer’s responsibility unless the product was defective or incorrect.

8. Tracking Your Order

Once your order has shipped, we will provide tracking information via email. You can use this information to track the status of your delivery.

9. Damaged or Lost Shipments

If your order is damaged or lost during transit, please contact our customer service team immediately. We will assist you in resolving the issue, including filing claims with the shipping carrier if necessary.